Our Returns Policy

• Cancellations must be made within 24 hours of placing your order.
• Returned items or exchanges must be in like-new condition.
• There is a 20% restocking fee for all returns.
• All returns or exchanges must be made within 14 days of receipt.
• You must contact us for a return authorization number before shipping an exchange or return.
• Items received without an authorization number will be refused.
• When shipping your return or exchange, you must require a signature from Bike Helmets Direct upon delivery.

Payment Options

Bike Helmets Direct accepts Visa, Mastercard, Discover, and American Express via our secure server.

How To Calculate Shipping Rates

To view shipping rates, add items to your shopping cart by clicking on the "order" button, enter the quantity of each item that you wish to order, press "recalculate" at the bottom of your shopping cart screen. You may then select your preferred shipping rate.

Shipping Options

UPS Ground Service Shipped via UPS to US destinations
UPS 3rd Day Select Shipped via UPS 3rd Day Select to US destinations
UPS 2nd Day Air Shipped via UPS Second Day Air to US destinations
UPS Next Day Air Shipped via UPS Next Day Air to US destinations

How To Calculate Shipping Charges for a Specific Delivery Method

When you add items to your shopping cart, the shipping charges will be automatically calculated for you. Choose the rate you want from the pull-down menu.

Credit Card Safety

Shopping at Bike Helmets Direct is safe and guaranteed. Because we use a secure server, not one of our customers has ever reported fraudulent use of a credit card as a result of purchases made at Bike Helmets Direct.

How We Protect You

Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.

Your Security is Guaranteed

We are so confident that it is both safe and secure to send your credit card information using our secure server, that we make you the following Security Guarantee:

In the event of unauthorized credit card use, most banks cover all the resulting charges or limit your liability to just $50. If your bank holds you liable, Bike Helmets Direct will cover your liability up to $50 provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at Bike Helmets Direct while using the secure server.

A Few Important Notes

• This guarantee only applies to credit card purchases made using Bike Helmets Direct secure server.
• This guarantee covers a maximum liability of $50.
• In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Still Concerned?

If you still do not want to send your credit card information over the internet, please select "Call in Credit Card" from the payment options on the shopping cart screen and enter just the last five digits and the expiration date of your credit card on the order form. This gives us a way to track your order but guarantees your security. Upon submission of your order you will be presented with a toll free phone number which you can use to call in the rest of your credit card number. You can do this even if you can't use our secure server, and your personal information will be totally protected.